Shipping Policy

Thank you for shopping with Nuxelis. We’re committed to getting your order to you as quickly and smoothly as possible. Below you’ll find everything you need to know about our shipping process.

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Shipping Fees

• Orders under $69.99: Flat-rate shipping of $6.89
• Orders $69.99 and over: Free shipping

Shipping fees are calculated automatically at checkout.

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Order Processing

Orders are typically processed within 1–3 business days (excluding weekends and holidays).

During periods of high demand, processing may take up to 5 business days.

Once your order has shipped, you’ll receive a confirmation email with tracking information.

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Estimated Delivery Times

Delivery times begin after processing and may vary depending on location.

Please note that delivery times are estimates and may be affected by factors such as carrier delays, customs processing, or remote delivery locations.

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Tracking Your Order

Once your order ships, you’ll receive a tracking link via email so you can follow your package’s progress at any time.

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Taxes & Duties

• U.S. orders: No additional taxes or duties beyond checkout
• International orders: Import duties or taxes (if applicable) are the responsibility of the customer and are determined by local customs authorities

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Shipping Notes

• We are unable to change shipping addresses after an order has been placed
• Nuxelis is not responsible for delays caused by carriers, customs, or circumstances beyond our control
• If your package is marked as delivered but not received, please contact the carrier first, then reach out to us if further assistance is needed

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Need Help?

If you have any questions about your order or shipping status, our support team is here to help.

📧 support@nuxelis.com
⏱️ We respond within 24 hours on business days